There is a maximum limit of AED 1500 when ordering with the COD payment method.

After choosing Cash on Delivery as your delivery method, the customer will receive an OTP through SMS or WhatsApp to confirm the order. The order will be on hold for one day until the customer confirms the order. Thereafter the system will automatically cancel the non-confirmed orders and send the communication to the customer.

Our designated courier partner shall contact the customer and give a scheduled range of time on the delivery day they will be able to deliver the order and collect the payment.

If the order is undeliverable (where the courier partner has made reasonable attempts to deliver, but it is either refused or no delivery can be made), the courier will cancel the order & return the order to Shorages. Customers are only allowed to reschedule once or up to a maximum of two (2) business days only.

The Customer shall pay the exact order amount when it is delivered. The courier will only accept cash or credit card during the delivery of the product.

All eligible refunds for orders paid via COD payment will be processed through the online Cosmic Cookware Gift Card to the customer account. The store credit can be used for any online purchases before the expiry date.

The Customer should check the product condition for any tampering before accepting the order. However, customers are not allowed to open the order until payment has been handed over to the courier partner.

After payment has been handed over to the courier and the order has been handed over to the customer, the delivery process is completed and successful. 

Should you have any enquiries on shipping or cash on delivery, do reach out to our friendly Customer Care team uae@cosmiccookware.com.